AVID Center is committed to your success and to delivering the best professional learning possible. We want to make sure that you and your teams have an impactful and fulfilling professional learning experience.
For a change to, or cancellation of, an AVID event registration, participants should provide written notice by completing the online Contact Form. This form should be used instead of email or other types of communication.
The safety and health of our educators and communities are very important to us. For face-to-face trainings and professional learning events, we continue to monitor the feasibility of hosting those events in specific locations. When a live event is not possible due to environmental factors, your event will automatically be converted to a similar digital experience, if appropriate.
AVID Cancellation Policy
AVID ElevateXP®, AVID Path to Schoolwide®, and Summer Institute Professional Learning Events
| Registration Payment Status | Cancellation Time | Result | Fees/No Fees |
|---|---|---|---|
| Paid in Full | More than 60 days prior to event | Refund or credit voucher | No fees |
| 1-60 days prior to event | Refund or credit voucher | $75 cancellation fee | |
| Day of event, No-show, Late cancellation | Not eligible for refund or credit voucher | N/A | |
| Vouchers issued are valid until December 31 of the year following the cancellation and are redeemable for any future AVID event, products, or services (excluding any purchases made through www.myavidstore.com, which is managed by a third-party vendor, HALO). Vouchers may not be used to pay for past events. | |||
| Not Paid in Full | More than 60 days prior to event | AVID Center will delete your registration upon receipt of cancellation notice | No fees |
| 1-60 days prior to event | AVID Center will invoice (Not eligible for refund or credit voucher) | $75 cancellation fee | |
| Day of event or nonattendance | AVID Center will invoice (Not eligible for refund or credit voucher) | Full amount of registration fee | |
| No access or materials will be available for any portion of the event. | |||
Should you have an unforeseen emergency or special circumstance, please contact AVID Care as soon as reasonably possible at 1-833-284-3227 or [email protected]. AVID will evaluate these on an individual basis.
AVID Cancellation Policy
AVID Ignite™ Professional Learning Events
| Registrations Listed in the AVID Agreement | |||
|---|---|---|---|
| Registration Payment Status | Cancellation Time | Result | Fees/No Fees |
| Paid in Full | Not Applicable (Cancellation can occur before or on day of event or nonattendance) | Automatic credit voucher | No fees |
| Not Paid in Full | Not Applicable (Cancellation can occur before or on day of event or nonattendance) | AVID Center will invoice for the full amount; upon receipt of payment, a credit voucher will be issued | No fees |
| Vouchers issued are valid until December 31 of the year following the cancellation and are redeemable for future AVID Ignite events. Vouchers may not be used to pay for past events. | |||
| Registrations Not Listed in the AVID Agreement | |||
|---|---|---|---|
| Registration Payment Status | Cancellation Time | Result | Fees/No Fees |
| Paid in Full | More than 60 days prior to event | Refund or credit voucher | No fees |
| 1-60 days prior to event | Refund or credit voucher | $75 cancellation fee | |
| Day of event, No-show, Late cancellation | Credit voucher valid for AVID Ignite | $75 cancellation fee | |
| Vouchers issued are valid until December 31 of the year following the cancellation and are redeemable for any future AVID event, products, or services (excluding any purchases made through www.myavidstore.com, which is managed by a third-party vendor, HALO). Vouchers may not be used to pay for past events. | |||
| Not Paid in Full | More than 60 days prior to event | AVID Center will delete your registration upon receipt of cancellation notice | No fees |
| 1-60 days prior to event | AVID Center will invoice (Not eligible for refund or credit voucher) | $75 cancellation fee | |
| Day of event or nonattendance | AVID Center will invoice (Not eligible for refund or credit voucher) | Full amount of registration fee | |
| No access or materials will be available for any portion of the event. | |||
Should you have an unforeseen emergency or special circumstance, please contact AVID Care as soon as reasonably possible at 1-833-284-3227 or [email protected]. AVID will evaluate these on an individual basis.
Cancellation by AVID Center
If AVID Center cancels an event and the registrant is unable to, or chooses not to, attend another event, AVID Center will refund or issue a credit voucher for 100% of the registration cost if payment has already been received.
AVID Center may make the decision to cancel an Event due to low enrollment. Registrants will be notified via email and other available options will be given at that time.
Please Note: AVID Center is not responsible for making, changing, or canceling any hotel or airfare reservations.
For questions or if you need to discuss an emergency or special circumstance, please contact the AVID Care Team at 1-833-284-3227 or [email protected].
This policy is subject to change based upon prevailing conditions.