Accommodations FAQs

Hotel and Lodging Questions

What do I need to know about booking a hotel room?

  • In order to receive the AVID-negotiated price, you must reserve your hotel room via the reservation link or by calling the hotel directly at 407-284-1234. Don’t forget to ask for the AVID Center group rate.
  • A credit card must be on file for all reservations.
  • AVID does not handle any financial transactions for hotel rooms.

 

Who can answer hotel-related questions?

Guests should contact the Hyatt Regency Orlando directly at (407) 284-1234.

 

Will AVID Care still answer AVID National Conference questions?

Yes, AVID Care is the primary customer service line for National Conference questions. If guests have questions about hotels or room blocks, the AVID Care team will provide the hotel service number to the caller.

 

What happens if the guest calls the hotel directly to book a room or block of rooms?

We encourage guests to book within the AVID room block, so they receive the group rate and special concessions like discounted parking.

 

What happens if the guest wants to book a room directly with the hotel outside the block?

We encourage guests to book within the AVID room block, so they receive the group rate and special concessions like complimentary WiFi in their guest room.

 

What is the process of using a purchase order in lieu of a credit card to hold a room block?

All guests must use a credit card to create their reservation. If the school or district wants to use a purchase order or check for the final payment, arrangements can be made directly with the hotel after the reservation cutoff date (3 weeks prior to the event). The cutoff date is listed on the hotel reservation site.

 

How can a guest request special accommodations?

Please contact the hotel directly to arrange accommodations.